Refund and Returns Policy

At CanadianPharmacy.Shop, we strive to ensure your complete satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returns, refunds, and exchanges on our products. By making a purchase on our website, you agree to the terms of this policy. For more information on our products and services, visit our website.

1. Order Cancellation Policy

1.1 Before Shipment

You may cancel your order without any penalty before it has been shipped. To cancel an order, please contact our customer support team immediately at +1-518-917-6115 or email us at support@canadianpharmacy.shop. If the cancellation request is made before the order is processed and shipped, a full refund will be issued to your original payment method.

1.2 After Shipment

Once an order has been shipped, it cannot be canceled. You may, however, return the order in accordance with our Return Policy after you receive it.

2. Return Policy

2.1 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 30 days of the delivery date.
• The product must be unopened, unused, and in its original packaging.
• The product must be in resalable condition.
• The return must be accompanied by the original order number and proof of purchase.

2.2 Non-Returnable Items

Due to health and safety regulations, certain items cannot be returned, including:

• Prescription medications that have been opened or used.
• Temperature-sensitive products that require special storage conditions.
• Products that have been personalized or custom-made.
• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

2.3 How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Call us at +1-518-917-6115 or email support@canadianpharmacy.shop to request a Return Merchandise Authorization (RMA) number.
2. Package the Item: Securely package the item in its original packaging, including all accessories and documentation.
3. Include RMA Number: Clearly write the RMA number on the outside of the package.
4. Ship the Item: Send the package to the return address provided by our customer support team.

3. Refund Policy

3.1 Refund Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 5 to 7 business days.

• Refunds will be issued to the original payment method used for the purchase.
• Depending on your bank or credit card issuer, it may take an additional 3 to 5 business days for the refund to appear in your account.

3.2 Partial Refunds

Partial refunds may be granted in the following situations:

• The product is not returned in its original condition.
• The product is returned after the 30-day window.
• There is visible damage to the product or packaging.

3.3 Late or Missing Refunds

If you haven’t received your refund within 7 business days after approval:

• Check your bank account again.
• Contact your credit card company or bank.
• If you have done all of the above and still have not received your refund, please contact us at +1-518-917-6115.

4. Return Shipping

4.1 Who Pays for Return Shipping?

• Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to a defective product, incorrect item, or an error on our part.
• Our Responsibility: If the return is due to our error, we will provide a prepaid return shipping label.

4.2 Shipping Address

Return shipping address will be provided upon request. Please contact our support team for the correct address and instructions.

5. Damaged or Defective Products

5.1 Reporting Damaged Items

If you receive a product that is damaged or defective:

• Contact us within 48 hours of delivery.
• Provide your order number and photos of the damaged product.
• We will arrange for a replacement or a full refund.

5.2 Replacement Policy

If a replacement is available, we will ship it to you at no additional cost. If the product is no longer available, we will issue a full refund.

6. International Returns

For international orders, return shipping costs may be higher. Customers are responsible for all return shipping fees unless the return is due to our error. Please note that international returns may take longer to process due to customs and shipping times.

7. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

8. Cancellation of Refund/Return Request

You may cancel a return or refund request by contacting us before the item is shipped back. Once the item is in transit, the request cannot be canceled.

9. Contact Us

If you have any questions, concerns, or requests regarding our Refund and Returns Policy, please contact us:

For more information on consumer rights and return policies, visit the official Federal Trade Commission (FTC) website.