Delivery And Refund

At CanadianPharmacy.Shop, we are committed to delivering your orders quickly, safely, and discreetly, and ensuring your complete satisfaction with every purchase. This Delivery and Refund Policy outlines our shipping methods, delivery times, return eligibility, and refund process. By placing an order on our website, you agree to the terms of this policy. For more information on our products and services, visit our website.

1. Delivery Policy

1.1 Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs. Delivery times vary based on the shipping method selected and your location.

Shipping Method	Delivery Time (Business Days)	Cost
Standard Shipping	5-10 business days	$9.99 (Free on orders over $100)
Express Shipping	3-5 business days	$19.99
Priority Overnight	1-2 business days	$39.99
International Shipping	7-14 business days	Calculated at checkout

1.2 Free Shipping

We offer free standard shipping on all orders with a subtotal of $100 or more within the USA and Canada. This offer automatically applies at checkout and does not require a promo code.

• Eligible Countries: USA and Canada.
• Minimum Order Value: $100 (after discounts and before taxes).
• Shipping Method: Standard shipping (5-10 business days).

1.3 Order Processing Time

Orders are processed and shipped within 1-2 business days after payment confirmation, unless otherwise noted.

• Business Days: Monday through Friday, excluding public holidays.
• Order Cut-off Time: Orders placed after 2:00 PM EST will be processed the next business day.
• Weekend Orders: Orders placed on Saturday or Sunday will be processed on the following Monday.

1.4 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package online.

• You can track your order through the carrier’s website using the provided tracking number.
• If you do not receive a tracking number within 2 business days of placing your order, please contact our support team.
• Click here to track your order.

1.5 International Shipping

We ship to selected international destinations. Please note that international shipments may be subject to customs duties, taxes, and import fees imposed by the destination country.

• Delivery Time: 7-14 business days (varies by country).
• Customs and Duties: Customers are responsible for any customs duties, taxes, or import fees.
• Prohibited Items: Some countries may restrict the import of certain medications. It is your responsibility to check local regulations.

1.6 Shipping Restrictions

Certain products may have shipping restrictions due to regulatory requirements or carrier limitations.

• Temperature-Sensitive Products: Some medications require special handling and may not be eligible for international shipping.
• Controlled Substances: Products classified as controlled substances may be shipped only to addresses within the USA and Canada.
• PO Box Addresses: We do not ship to PO Box addresses. Please provide a physical address for delivery.
• APO/FPO Addresses: We ship to APO/FPO addresses via USPS.

1.7 Damaged or Lost Packages

If you receive a package that appears damaged, please:

• Take photos of the damaged package and contents.
• Contact us within 48 hours of delivery at +1-518-917-6115 or support@canadianpharmacy.shop.
• Do not discard the original packaging until the issue is resolved.

If your package is lost in transit, we will work with the carrier to locate it. If the package is confirmed lost, we will either send a replacement order (if available) or issue a full refund for the lost items.

2. Refund Policy

2.1 Order Cancellation Policy

You may cancel your order without any penalty before it has been shipped. To cancel an order, please contact our customer support team immediately at +1-518-917-6115 or email us at support@canadianpharmacy.shop. If the cancellation request is made before the order is processed and shipped, a full refund will be issued to your original payment method.

Once an order has been shipped, it cannot be canceled. You may, however, return the order in accordance with our Return Policy after you receive it.

2.2 Return Policy

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be initiated within 30 days of the delivery date.
• The product must be unopened, unused, and in its original packaging.
• The product must be in resalable condition.
• The return must be accompanied by the original order number and proof of purchase.

Non-Returnable Items

Due to health and safety regulations, certain items cannot be returned, including:

• Prescription medications that have been opened or used.
• Temperature-sensitive products that require special storage conditions.
• Products that have been personalized or custom-made.
• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Customer Support: Call us at +1-518-917-6115 or email support@canadianpharmacy.shop to request a Return Merchandise Authorization (RMA) number.
2. Package the Item: Securely package the item in its original packaging, including all accessories and documentation.
3. Include RMA Number: Clearly write the RMA number on the outside of the package.
4. Ship the Item: Send the package to the return address provided by our customer support team.

2.3 Refund Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 5 to 7 business days.

• Refunds will be issued to the original payment method used for the purchase.
• Depending on your bank or credit card issuer, it may take an additional 3 to 5 business days for the refund to appear in your account.

2.4 Partial Refunds

Partial refunds may be granted in the following situations:

• The product is not returned in its original condition.
• The product is returned after the 30-day window.
• There is visible damage to the product or packaging.

2.5 Late or Missing Refunds

If you haven’t received your refund within 7 business days after approval:

• Check your bank account again.
• Contact your credit card company or bank.
• If you have done all of the above and still have not received your refund, please contact us at +1-518-917-6115.

2.6 Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

2.7 Cancellation of Refund/Return Request

You may cancel a return or refund request by contacting us before the item is shipped back. Once the item is in transit, the request cannot be canceled.

3. Contact Us

If you have any questions, concerns, or requests regarding our Delivery and Refund Policy, please contact us:

For more information on consumer rights and shipping regulations, visit the official Federal Trade Commission (FTC) website.